Typically the first contact will be initiated with an email or phone call to Mohler's Woodworking Inc. We do our best to respond as soon as possible, even if it is only a brief acknowledgement. If the interaction develops into a more serious discussion of doing a project with Mohler's Woodworking Inc. there will be in person consultation either in our shop or at the home or jobsite. We design projects in 3D CAD software so there is good understanding and agreement in place regarding the proposed project. The design process has a fee attached depending on the scope of the project.